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Sales Office Team Leader - Armagh

Sales Office Team Leader - Armagh


General Information

Due to increased customer demand, exciting ongoing growth and investment plans, we require a Sales Office Team Leader to support our Commercial Sales Managers.

Based in our Head Office, Armagh, you will lead a team in identifying new business opportunities within a targeted market segment and developing methods, structures and procedures to improve our systems and service. You will be proactive, self-motivated and enjoy the challenge of promoting new concepts and managing workflow through our Sales Office.

Armatile is one of the leading retailers, distributors and manufacturers of tiles in the UK and Ireland. As well as sourcing and supplying some of the most exclusive tiles and stone from Europe and around the world; Armatile design and manufacture unique decorative floor tiles, wall tiles and bespoke mosaics for architects, designers, tile retailers and distributors.

We are proud and passionate about what we do and pride ourselves on customer service and attention to detail.

Job Description

  1. Support the General Office Manager in developing methods, structures, procedures and training & development of office staff
  2. Responsible for the workflow through the Sales Office
  3. Ensure all Sales Office procedures are consistent
  4. Ensure sales leads and opportunities are pursued
  5. Update prospect interaction in our CRM to ensure efficient lead management and analysis
  6. Build long-term relationships with customers
  7. To develop, implement and maintain an effective Coordination between the Sales Team, Administration and Production Departments to provide an efficient service
  8. Communicate an expert knowledge of the company’s products and services
  9. Respond to customer communications in a timely and professional manner
  10. Provide exceptional customer service
  11. Contribute to the continuing improvement of the sales process
  12. Process customer sales orders through Sales Order Processing system

Person Specification

  1. Experience in managing staff on a daily basis
  2. Self-motivated, high energy individual with a drive to succeed
  3. Have a positive, can do approach to handle challenging situations and proficient at problem solving
  4. Excellent communication skills with a professional attitude and polite telephone manner
  5. In-depth understanding of customer needs
  6. Ability to identify and develop potential in others
  7. Innovative attitude
  8. Be able to work independently and in a wider team environment
  9. Excellent time management
  10. Commercially aware
  11. Computer literate – Microsoft Office/CRM
  12. Excellent numeracy and literacy skills
  13. Previous experience of sales order processing

Application Procedure

Main duties, role and salary will be discussed in full at interview.

To apply for this job please submit your CV along with the following documents in the Application Procedure section below: